Return and Refunds Policy

Medpoint has a 21 day returns policy in place. Customers have the option to return our products either in person at the store or through the mail. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Upon inspection of the product, if there is a product defect, a refund can be given. If any products supplied by Medpoint prove on inspection to be defective in material workmanship, the company undertakes as its option to replace the same or refund to the customer, the price of the products. Under no circumstances will liability exceed the cost of replacement (at the company’s option) or the price paid by the customer for such products.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at 

Return Methods

Our option to send us your return: In Store

How to Get Your Return Shipping Label:

● Defective: Download & Print
● Customer Remorse: Download & Print

Our option to send us your return: By Mail

How to Get Your Return Shipping Label: 

● Defective: Download & Print
● Customer Remorse: Download & Print

Our Fees for Return or Refund

Damages and issues ( Defective Products ): Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Customers are not required to cover the cost of return shipping for our defective products.

For your responsibility (Customer Remorse): Medpoint will happily accept returns due to customer remorse. Please inspect your order upon receipt and contact us immediately or within 21 days if the item that you purchased was purchased by mistake, or you no longer quire the product, so that we can evaluate the issue and make it right. Also, the items need to be returned to us in the original packaging, unused, and in a resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items).

The following products, however, cannot be returned once a customer has received the product. 

● Elsa Orthopaedic Neck Pillows & Pillowcases (all sizes) 
● Reha Fund Orthopaedic Neck Pillows (all types) 
● All Acupuncture Needles
● Massage Oils & Creams (all types) 
● Zinc Oxide Tape (all sizes) 
● Pre-Wrap Tape 
● Elastic Adhesive Bandages (all sizes) 
● Kinesiology Tape (all types) 
● Medical Masks 
● Medical Gloves 
● All Incontinence Products


Please get in touch if you have questions or concerns about your specific item. 

For Further Inquiries

Company Name: Medpoint

Address: Unit 11, Shankill Business Centre, Station Road, Dublin 18, D18F6H9

Phone: 01 901 0395